FAQ

Questions before you start

Clear, practical answers about materials, delivery, revisions, suitability, and privacy.

What do I need to provide?

A clear photo, a short audio recording if you have one, and either a finished script or the memories you would like included. We guide you through each step.

Can I write the script myself?

Yes. You can provide a complete script, bullet points, or a mixture of both. Signature and Bespoke story videos include support shaping the words gently.

What if I only have short audio?

Short audio can help create the voice for a story video. We will review what you send and let you know if anything else would improve the final video.

How long does delivery take?

Standard delivery times are confirmed during ordering. Date-sensitive requests can be marked for priority review.

Can I request changes?

Yes. A human preview is sent before final delivery. Revision availability depends on the package you choose.

What can StoryAfter be used for?

StoryAfter can be used for milestone birthdays, anniversaries, retirement celebrations, family history, messages for future generations, and celebrations of life. Remembrance is one possible use, but it is a personal choice.

How is my data handled?

Customer details and story materials are handled privately, used only to create and deliver the video, and stored with restricted access. The privacy policy explains retention and deletion options.